Delivery & Return
Free Shipping on all orders above 75 euro
Delivery Information
We ship all orders across Ireland using An Post.
- Standard Delivery (€6.00): 1–4 working days
- Registered Delivery (€7.50): 1–3 working days
Orders are dispatched Monday to Friday, excluding weekends, Bank Holidays,
and any other days when An Post is not operating.
Free Shipping
Free standard shipping is available on all orders over €75.
Order Processing
Orders placed before 1:00 PM Monday to Friday, excluding Bank Holidays,
are usually processed and dispatched on the same working day.
Orders placed after 1:00 PM, on weekends, Bank Holidays,
or during non-working periods will be processed on the next available working day.
While we make every effort to dispatch orders promptly, delivery times are estimates
provided by An Post and cannot be guaranteed.
Before Placing Your Order
Please ensure that:
- Your delivery address is correct and complete.
- Your contact phone number is accurate.
- Someone is available to receive the parcel if required.
Receiving Your Order
Upon receiving your order, please inspect the package carefully. If the parcel appears
damaged, please notify the delivery driver where possible and contact us immediately.
Delays & Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact
Emily and we will be happy to assist:
Emily
087 097 5758
Returned Parcels
If a parcel is returned to us due to an incorrect address, failed delivery attempts,
or non-collection, additional shipping charges may apply before the order can be
re-dispatched.
Important Notes
Delivery times may occasionally be affected by factors outside our control, including
peak periods, adverse weather conditions, Bank Holidays, or delays within the An Post network.
Orders will only be dispatched once full payment has been received and cleared.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
If you’re not satisfied with your purchase, please let us know as soon as possible. Unless the good’s are faulty, they must be returned within 14 days, preferably to the original store of purchase. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange.
If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made. Refunds will be refused for items returned without an original receipt.
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items. If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.
Refund Policy Exclusions
We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item. Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.
This policy does not affect your legal rights
FAQs
Most orders are delivered within the estimated delivery timeframe shown at checkout. However, occasional delays can occur due to high parcel volumes, adverse weather conditions, Bank Holidays, or delays within the An Post network.
Before contacting us, please:
- Check that the delivery timeframe has passed.
- Check with other members of your household or neighbours who may have accepted the parcel.
- Check any delivery notifications from An Post.
If your order has still not arrived after the estimated delivery period, please contact Emily and we will investigate the shipment for you.
Emily
📞 087 097 5758
To help us locate your order quickly, please provide your order number when contacting us.
No. Orders are not dispatched or delivered on Public Holidays, Bank Holidays, weekends, or any days when An Post is not operating.
If you place an order during a Public Holiday period, it will be processed and dispatched on the next available working day.
We deliver nationwide throughout Ireland using An Post.
If your address is serviced by An Post, we can deliver to your postcode. Simply enter your Eircode during checkout and the available shipping options will be displayed.
If you are unsure about delivery to your location, please contact us before placing your order and we will be happy to help.
While many orders arrive the next working day, we cannot guarantee next day delivery as all deliveries are handled by An Post.
For the fastest service, we recommend selecting Registered Delivery and placing your order before 1:00 PM on a working day. Orders placed after 1:00 PM, on weekends, or on Public Holidays will be processed on the next available working day.
If your order is urgent, please contact us before ordering and we will advise on the best delivery option available.
For Registered Delivery, a signature may be required upon delivery. If nobody is available to receive the parcel, An Post may leave a notification and arrange redelivery or collection from your local Post Office.
For Standard Delivery, a signature is not usually required, and delivery will be made according to An Post's delivery procedures.
If you have any special delivery requirements, please include them in the order notes or contact us before placing your order.
